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Original topic:

Unknown scanning icon blocking use of phone

(Topic created: 09-11-2024 09:11 PM)
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chicoslai
Constellation
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I keep getting this unknown scanning thing on my phone every midnight est for an hour which freezes my my phone unless I hit on the home bottom. But comes back scanning again for a minute for one hour I have tried everything but nothing seems to work. Im thinking about returning my new Samsung Galaxy z fold 6 never had this issue on z fold 4 that traded in pls any idea how to resolve this 🙏

 
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1 Solution


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Solution
neilth
Red Giant
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Boot your phone into safe mode and see if the problem still occurs. Safe mode prevents any third-party software from running. If your phone behaves itself in safe mode, your problem is being caused most likely by an app you installed, which you will need to identify and uninstall.

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5 Replies
chicoslai
Constellation
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I don't know it just happened again when I was writing this post
BrüZZi
Red Giant
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Try Circle to Search and see if any of the results resembles a recently downloaded app .

meself
Honored Contributor
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Personally I think you should check for apps and find the culprit seems some cam type of app maybe one you installed and forgot
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Could it be a voice app? I did a circle to search and something called duble voice came up. It looked very similar.
Solution
neilth
Red Giant
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Fold & Flip Phones
Boot your phone into safe mode and see if the problem still occurs. Safe mode prevents any third-party software from running. If your phone behaves itself in safe mode, your problem is being caused most likely by an app you installed, which you will need to identify and uninstall.