Update killed my Wife's ZFlip 5

[mbrown77]

The messages stopped working correctly so today she restarted her phone. It shut off and never came back on. Full battery. I've tried multiple chargers and wireless charging. All side button combinations available on the web. How does a $1000 phone in perfect condition just turn off and never turn back on? Please help us Samsung! 

[Cree8960]

Opened mine this morning to s black Crack down the middle and the screen doesn't function. Fortunately the front one does.

[usssera]

Is the screen light dimmed so the way down? That makes no sense, I'm so sorry that happened. Hope someone can fix it.

[3Fees]

Sound like a capacitor went out. Take it to repair shop and get it repaired.

Cheers
3Fees

[Samsung_Moderator · Accepted solution]

Hello mbrown77, Welcome to the Community. We understand how upsetting it is for the phone to not turn on.

Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001482/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html