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‎05-31-2024 07:27 AM in
Fold & Flip Phones- Samsung members app diagnostic results in all good.
- Phone restart history does not detect these crashes.
- Factory reset did not fix the issue.
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‎05-31-2024 07:53 AM in
Fold & Flip Phones@usernyLj8ieOre After you experience this freeze, immediately after reboot submit it in Samsung Members app to get it in front of the developers.
Have you tried wiping the device's cache partition? There could be some garbled settings in the cache.
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‎05-31-2024 08:11 AM in
Fold & Flip PhonesI just wiped the cache partition, and after reboot, I got a message that severe software corruption was found and to check for updates (I'm on the latest version so there are no updates) otherwise to contact samsung support. This did not fix the issue.
I did notice a graphics test inside the recovery screen, and I ran that, which resulted in an error.
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‎05-31-2024 08:21 AM in
Fold & Flip Phones@usernyLj8ieOre Unfortunately it sounds like the next step is to do a factory data reset. You would want to make sure that your important data is backed up first.
Another option is to connect directly with Samsung support via the Samsung Members app.
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‎05-31-2024 06:25 PM in
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‎05-31-2024 06:28 PM in
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‎05-31-2024 07:09 PM in
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‎05-31-2024 07:58 PM in
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‎05-31-2024 08:01 PM in
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‎05-31-2024 08:16 PM in
Fold & Flip Phones