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Wifi and front camera not working

(Topic created: Thursday)
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Nazmoon Alif
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Fold & Flip Phones

So yesterday my phone suddenly stopped working and turned off. I turned it on then realized my wifi is not turing on at all . Before that a month ago i noticed my front camera was not working (Warning! camera error ) . I thought a simple factory reset would fix the wifi issue as that is my main concern . But still i can't turn on my wifi on Galaxy Fold 2 5G

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Samsung_Moderator
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Hello Nazmoon Alif, Welcome to the Community. We understand how upsetting it is that the Wi-Fi will not turn on, (and camera is not working), on your Fold 2.

Have you run the diagnostics in the Members app?

Also, try testing the phone in Safe Mode to make sure no apps are interfering: https://www.samsung.com/us/support/answer/ANS10003495/

If the issues continue, we recommend service. (You can also check insurance options.)

You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

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childofGod78
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Fold & Flip Phones

That's frustrating, try contacting customer service

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Nazmoon Alif
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I did . And all they replied, sir you have to wait till the next security patch update . The last patch came August 2024 . There are no patch left for the Fold 2 

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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello Nazmoon Alif, Welcome to the Community. We understand how upsetting it is that the Wi-Fi will not turn on, (and camera is not working), on your Fold 2.

Have you run the diagnostics in the Members app?

Also, try testing the phone in Safe Mode to make sure no apps are interfering: https://www.samsung.com/us/support/answer/ANS10003495/

If the issues continue, we recommend service. (You can also check insurance options.)

You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

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