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03-05-2024 01:39 PM (Last edited 03-05-2024 01:48 PM by SamsungRei ) in
Fold & Flip PhonesHi all! I have been playing heavily Pokemon Go on my Samsung Z Flip 5, and at times it smells like burning plastic. I am not sure if I am overheating the phone regularly, or if it has a battery leakage. I runned phone diagnostics of the battery, and everything seems normal...
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03-05-2024 01:48 PM (Last edited 03-05-2024 01:56 PM by SamsungRei ) in
Fold & Flip PhonesHello. I can definitely see how this would be concerning!I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.
If you don’t wish to call, I would recommend speaking with our Live Chat team.