Randomly today my Z Flip 6 started restarting anytime I closed my phone. Tech support was unsuccessful and I dont want to waste my time at UBreak IFix to get my phone serviced if I don't have to.
Does anyone know how to fix this issues or is this something where I need to get a phone replacement for?
Hello, Welcome to the Community. We understand how frustrating it is for the phone to restart itself when closing it. There are some steps that may help.
The first recommendation is to clear the cache partition.
- Turn off phone - Once off, hold down volume up and power buttons simultaneously - When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears - Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) - Use power button to select.
If the phone continues to restart, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
Hello, Welcome to the Community. We understand how frustrating it is for the phone to restart itself when closing it. There are some steps that may help.
The first recommendation is to clear the cache partition.
- Turn off phone - Once off, hold down volume up and power buttons simultaneously - When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears - Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) - Use power button to select.
If the phone continues to restart, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
