Z-Fold 6 Phone Speaker Intermittent Sound Quality

[Dadawada]

My new Z-Fold 6 phone speaker will at times sound as if it is bad. The sound quality will drop and the sound coming from the speaker will sound like a cheap walkie talkie. It is not every time, it is about every other time I use the phone. 

I was on a call yesterday and the call sounded fine. Then I hung up and called the person right back and I could hardly understand them. The same happens when listening to music or watching a video. It is almost as if there is a software issue.

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We understand how disappointing it is for the speaker to have intermittent sound quality concerns.

This article contains several troubleshooting steps that may help, including testing the phone in Safe Mode. https://www.samsung.com/us/support/troubleshooting/TSG01001255 

Once the troubleshooting is complete, if the speaker is still not working correctly, then it is recommended to have the phone evaluated by a certified technician.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html