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‎10-29-2024 04:13 PM (Last edited ‎10-30-2024 12:31 PM by SamsungRei ) in
Fold & Flip PhonesFimware 6.1. Then 6.1.1 rolled out back to back for Z fold5.. Im on my 3rd Z fold5. As i turn on replacement it has rebooting issue before i can even transfer anything.. Troubleshooting for a few days and only way to use phone without rebooting n freezing issues is to have 5G turned off.
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‎10-29-2024 06:37 PM in
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‎10-30-2024 01:33 AM in
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‎10-30-2024 07:00 PM in
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‎10-30-2024 06:56 AM in
Fold & Flip PhonesI can confirm that this is happening to my fold 5 too .. the camera lag is also very bad!
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‎10-30-2024 10:13 AM in
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‎10-30-2024 02:18 PM in
Fold & Flip PhonesHello Blurrnyc, Welcome to the Community. We know how frustrating the freezing and crashing is, making the phone unusable.
We have this troubleshooting available: https://www.samsung.com/us/support/troubleshoot/TSG10001440/
If you are able, we recommend submitting an error report immediately after the behavior, using these steps: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692
Finally, service repairs are recommended.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
For network concerns, this article is available: https://www.samsung.com/us/support/troubleshooting/TSG01212956/
If the service provider allows, there will be an option to toggle "Allow 5G service".
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‎10-30-2024 05:17 PM (Last edited ‎10-30-2024 05:20 PM ) in
Fold & Flip PhonesI am having the same issue as well. After the update to 6.1.1 my phone is hard crashing. I have been messing around with it narrowed it down to android auto or airplane mode on my phone. Phone gets super hot than freeze than reboot right?
my post about it earlier
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‎10-30-2024 05:26 PM in
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‎10-30-2024 05:46 PM in
Fold & Flip PhonesI live in a dead zone so airplane mode gets turned on and off for me. but it's stable when on only have issues with it when its off.