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360 audio on galaxy buds 2

(Topic created: 08-30-2023 05:30 PM)
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EthanRieger
Cosmic Ray
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Galaxy Buds
for some reason, whenever i turn on 360 audio on my galaxy buds 2 they do nothing. they used to move with my movement but they don't do anything anymore. does anyone know why this is happening and how to fix it

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hello, Thank you for being part of the Community! We understand the frustration of a feature not working correctly. The head tracking feature is built into the 360 Audio setting.

If this feature is not working correctly, we recommend resetting the earbuds. https://www.samsung.com/us/support/troubleshooting/TSG01218103

If the 360 Audio is still not working correctly after the reset, we recommend submitting an error report through the Wearables app. https://www.samsung.com/uk/support/mobile-devices/how-do-i-send-an-error-report/

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Galaxy Buds
That's called "head tracking". It's a separate option that shows up after you turn on 360 audio. When enabling, just tap the text "360 audio" and you should see it.
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EthanRieger
Cosmic Ray
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Galaxy Buds
i don't see that option. i attached a photo of what i seeScreenshot_20230831_004031_Galaxy Buds2 Manager.jpg
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Galaxy Buds
That's actually really strange. Have you updated the app from the Galaxy store? What about checking for updates to your buds from the wearables app?Screenshot_20230831_082853_Galaxy Buds2 Pro Manager_1000003424_1693484934.png
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello, Thank you for being part of the Community! We understand the frustration of a feature not working correctly. The head tracking feature is built into the 360 Audio setting.

If this feature is not working correctly, we recommend resetting the earbuds. https://www.samsung.com/us/support/troubleshooting/TSG01218103

If the 360 Audio is still not working correctly after the reset, we recommend submitting an error report through the Wearables app. https://www.samsung.com/uk/support/mobile-devices/how-do-i-send-an-error-report/

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