A fault in the case

[yosf]

Does anyone know what I can do if I bought a Galaxy Buds 2 Pro and one of the headphones, the charging irons fell off. I bought the headphones 3 weeks ago, what can I do under the warranty?

[Sweetyardiegurl]

Since it's only 3 weeks and that happens being it back and make them exchange it because that shouldn't happen so early.
Where did you buy it?

[yosf]

In the Samsung United States store

[Samsung_Moderator · Accepted solution]

Hello yosf, Welcome to the Community. We understand the concern with the charging iron falling off and being unable to charge the Buds 2 Pro.

You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864 to set up a service ticket.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.