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Anyone have an issue with their ear buds playing out of sync, going in and out in different ears?

(Topic created: 03-15-2023 02:53 PM)
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adonis21
Asteroid
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Galaxy Buds

Anyone have a issue with their ear buds playing out of sync, going in and out in different ears and static? If so how did you fix these issues?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Thank you for reaching out. I can certainly understand your concern with the audio delay on your Galaxy Buds pro and would be happy to look into this further for you. Sound lag is when the sound output does not match what’s happening on the connected device's screen. There are several reasons why you may experience sound lag on your Samsung earbuds when playing videos or games. However, there is usually an easy fix, such as strengthening the Bluetooth connection. Give this link a try for some tips and tricks to assist with the sound lag: https://www.samsung.com/us/support/troubleshooting/TSG01200670/

 

If you have tried the troubleshooting steps provided with no resolve, I would recommend having the watch evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

 

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AnthonX343
Astronaut
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Galaxy Buds
i have the same problem but i think cleaning them often might solve it i still have the problem
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Thank you for reaching out. I can certainly understand your concern with the audio delay on your Galaxy Buds pro and would be happy to look into this further for you. Sound lag is when the sound output does not match what’s happening on the connected device's screen. There are several reasons why you may experience sound lag on your Samsung earbuds when playing videos or games. However, there is usually an easy fix, such as strengthening the Bluetooth connection. Give this link a try for some tips and tricks to assist with the sound lag: https://www.samsung.com/us/support/troubleshooting/TSG01200670/

 

If you have tried the troubleshooting steps provided with no resolve, I would recommend having the watch evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

 

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