Original topic:

Buds pro 3 make a squeezing noise when playing audio

(Topic created: 2 weeks ago)
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GamerBoys
Cosmic Ray
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Galaxy Buds

I bought my earbuds approximately 3 weeks ago. They are normally only used around the house. I was on a phone call when my left earbud started making a squeezing noise every time any form of audio played. Is there any way to fix this or what can I do about it?

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JayScott34652
Constellation
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Galaxy Buds
Yes, there is a way to fix it it's called separate sound in your settings
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GamerBoys
Cosmic Ray
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Galaxy Buds
That would apply if I was playing multiple different audios, simply playing only one type of audio like i normally do shouldn't have that issue
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hello GamerBoys, Welcome to the Community. We understand the frustration of experiencing a noise anytime audio is played.

When you are hearing the noise, does it always occur when you are on a call?

Are you trying to stream audio while on a call?

Does this happen with a specific app or all apps?

Are you using Ambient Sound or Noise Canceling settings?

Have you tried resetting the earbuds? https://www.samsung.com/us/support/troubleshooting/TSG01218103

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GamerBoys
Cosmic Ray
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Galaxy Buds
It started meanwhile I was on call, but now when I stream any (1) audio I get this squealing noise, no matter what mode is on. I have tryed to resetting them and they still make the noise
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Samsung_Moderator
Community Manager
Community Manager
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Thank you for the additional information. Try resetting the Bluetooth settings on the phone. This option is listed under the Phone Settings>General Management>Reset menu. (You will need to reconnect your devices to the phone.)

If the noise continues, we recommend submitting an error report using these steps: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

We also recommend having the earbuds serviced. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

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GamerBoys
Cosmic Ray
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Galaxy Buds
Thank you
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

You are welcome. Let us know if you have additional questions.

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