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2 weeks ago (Last edited 2 weeks ago by SamsungRei ) in
Galaxy BudsI bought my earbuds approximately 3 weeks ago. They are normally only used around the house. I was on a phone call when my left earbud started making a squeezing noise every time any form of audio played. Is there any way to fix this or what can I do about it?
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2 weeks ago in
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2 weeks ago in
Galaxy BudsHello GamerBoys, Welcome to the Community. We understand the frustration of experiencing a noise anytime audio is played.
When you are hearing the noise, does it always occur when you are on a call?
Are you trying to stream audio while on a call?
Does this happen with a specific app or all apps?
Are you using Ambient Sound or Noise Canceling settings?
Have you tried resetting the earbuds? https://www.samsung.com/us/support/troubleshooting/TSG01218103
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2 weeks ago in
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2 weeks ago in
Galaxy BudsThank you for the additional information. Try resetting the Bluetooth settings on the phone. This option is listed under the Phone Settings>General Management>Reset menu. (You will need to reconnect your devices to the phone.)
If the noise continues, we recommend submitting an error report using these steps: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692
We also recommend having the earbuds serviced. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.
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2 weeks ago in
Galaxy BudsYou are welcome. Let us know if you have additional questions.