JUMP TO SOLUTION Solved

Original topic:

Awful ANC/transparency because of the inner mic?

(Topic created: 07-12-2023 03:51 AM)
1303 Views
PsiGhost
Astronaut
Options
Galaxy Buds

So I got my Buds2 Pro last week and while they sound excellent in normal mode, the ANC and transparency modes make music sound just awful and overall tinny. ANC also makes noises i make with my mouth unnaturally loud.

Turns out it's the inner mic that feeds it's signal for whatever reason into both modes, because when I block off this mesh with a piece of tape

PsiGhost_0-1689158699537.png

the issue is massively reduced. Neither my old Buds2 nor my even older/cheaper Realme buds air 2 show this kind of behaviour with their respective ANC modes. Now I need to know if this is just some dumb firmware error that I have to wait out or a hardware issue that I need to get fixed. The only related information I could find are people complaining about bad audio quality UNLESS they turned on ANC/ambient mode, which supposedly got fixed in a recent firmware update

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Thank you for reaching out and welcome to the community.  I can certainly understand your concern with the sound not functioning as expected when using the ANC and Ambient sound. I would be happy to look into this for you. After testing on our device, we were unable to replicate the symptoms you are experiencing. The first step I would recommend is resetting the buds. If you've upgraded to a new phone or want to switch the devices your earbuds are connected to, you may need to manually restart your Samsung earbuds. This can also help if you are experiencing minor problems, like if the earbuds are unresponsive. However, you can also perform a factory reset with the Galaxy Wearable app. Give this link a try for steps to properly factory reset your Galaxy Buds 2 Pro. https://www.samsung.com/us/support/troubleshooting/TSG01218103 

 

If you have tried resetting your buds and are still experiencing these symptoms, I would recommend a service repair. For in-warranty repairs: You can use the following link below to request service. https://www.samsung.com/us/support/service/  or by contacting customer service directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

0 Likes
Reply
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Thank you for reaching out and welcome to the community.  I can certainly understand your concern with the sound not functioning as expected when using the ANC and Ambient sound. I would be happy to look into this for you. After testing on our device, we were unable to replicate the symptoms you are experiencing. The first step I would recommend is resetting the buds. If you've upgraded to a new phone or want to switch the devices your earbuds are connected to, you may need to manually restart your Samsung earbuds. This can also help if you are experiencing minor problems, like if the earbuds are unresponsive. However, you can also perform a factory reset with the Galaxy Wearable app. Give this link a try for steps to properly factory reset your Galaxy Buds 2 Pro. https://www.samsung.com/us/support/troubleshooting/TSG01218103 

 

If you have tried resetting your buds and are still experiencing these symptoms, I would recommend a service repair. For in-warranty repairs: You can use the following link below to request service. https://www.samsung.com/us/support/service/  or by contacting customer service directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

0 Likes
Reply