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Galaxy Buds case creaking and growing more prominent

(Topic created: 07-11-2023 12:34 PM)
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SaltyLettuce
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Galaxy Buds

For the first few days of using my Galaxy Buds Pro2, the case sounded fine. It wouldn't make any noises and sounded like an airpods case, but after about a week or so the case started to creak. This happened on my previous set of earbuds and I haven't given much thought on it since it went away on my previous earbuds (the original Galaxy Buds). But over time it has gotten slightly more prominent. Is there any fix for this issue?

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Samsung_Moderator
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Galaxy Buds

Thank you for reaching out. I can certainly understand your concern with your Galaxy bud's case creaking and I would recommend a service repair. 

You can use this link to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Thank you for reaching out. I can certainly understand your concern with your Galaxy bud's case creaking and I would recommend a service repair. 

You can use this link to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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