Buds plus left ear doesn't charge to 100%

[userFeCeZLhnZQ]

Hi y'all, just got this Galaxy buds plus, it's all new and the it appears original though I have few issues with it. First I noticed it shows a red light when charging the case but shows a blue light when charging the buds with the case instead of red light, secondly they connect with my Bluetooth but always shows *disconnected from earbuds* when I try to view them on the wearable app so can't reset. Thirdly the left ear only charges up to 80% I have tried several maneuvers but didn't work right. Pls help! 

[SamsungRei · Accepted solution]

Hello, @userFeCeZLhnZQ I definitely understand your concerns. Here is an article that will explain more about the charging indicators: https://www.samsung.com/us/support/answer/ANS00078081/ Regretfully, if they are not connecting to the Wearables app, then it is recommended to have them evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky