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Buds2 Pro disconnecting from laptop

(Topic created: 12-30-2023 07:58 PM)
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ykk
Astronaut
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Galaxy Buds

There is a conastant disconnection when I connect the Buds2 Pro to LG gram laptop.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hello, Welcome to the Community. We can certainly understand your frustration with your Galaxy Buds 2 Pro repeatedly disconnecting, and We would be happy to assist you further. Galaxy Buds Pro 2 disconnect from your laptop often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date. Give this link a try for disconnection symptoms on your Galaxy Buds 2 Pro:   https://www.samsung.com/us/support/troubleshooting/TSG01208805/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, we would recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/ or by contacting customer service directly at 1-800-726-7864.

For international device, please contact a support team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello, Welcome to the Community. We can certainly understand your frustration with your Galaxy Buds 2 Pro repeatedly disconnecting, and We would be happy to assist you further. Galaxy Buds Pro 2 disconnect from your laptop often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date. Give this link a try for disconnection symptoms on your Galaxy Buds 2 Pro:   https://www.samsung.com/us/support/troubleshooting/TSG01208805/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, we would recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/ or by contacting customer service directly at 1-800-726-7864.

For international device, please contact a support team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html

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