JUMP TO SOLUTION Solved

Original topic:

Galaxy Buds2 pro disconnect when trying to update

(Topic created: 10-14-2023 06:14 AM)
1333 Views
censusboy1
Constellation
Options
Galaxy Buds

Buds2 pro disconnect when trying to update with the auracast update

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Thank you for reaching out. I can certainly understand your frustration with your Galaxy Buds 2 Pro repeatedly disconnecting while trying to update, and I would be happy to assist you further. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date. Give this link a try for disconnection symptoms on your Galaxy Buds 2: https://www.samsung.com/us/support/troubleshooting/TSG01208805/

 

Are you getting any error messages when the disconnection happens?

 

What type of device are you pairing your buds with?

 

Have you experienced these symptoms with any other updates?

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a software reflash or service repair.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

0 Likes
Reply
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Thank you for reaching out. I can certainly understand your frustration with your Galaxy Buds 2 Pro repeatedly disconnecting while trying to update, and I would be happy to assist you further. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date. Give this link a try for disconnection symptoms on your Galaxy Buds 2: https://www.samsung.com/us/support/troubleshooting/TSG01208805/

 

Are you getting any error messages when the disconnection happens?

 

What type of device are you pairing your buds with?

 

Have you experienced these symptoms with any other updates?

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a software reflash or service repair.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

0 Likes
Reply