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Charging cradle getting hot when charging

(Topic created: 02-09-2024 08:35 AM)
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steven124583
Astronaut
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Galaxy Buds

When the buds 2 pro charge is the case supposed to get hot? Whenever i wireless charge my buds 2 pro i noticed the case gets hot to the touch right below where the usb c plug is. Is this normal? 

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Samsung_Moderator
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Community Manager
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Galaxy Buds

Hello steven124583, Welcome to the Community. We understand the concern with the charging case getting hot when charging.

Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ 

If your charging case is getting too warm to touch, repairs would be recommended in order to have the technicians evaluate the device. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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270
Sun
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Galaxy Buds
My case gets warm, but I would certainly not consider it hot. What is your definition of hot? Are you able to pick it up and hold it?
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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello steven124583, Welcome to the Community. We understand the concern with the charging case getting hot when charging.

Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ 

If your charging case is getting too warm to touch, repairs would be recommended in order to have the technicians evaluate the device. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html