Galaxy buds pro 3 charging cradle not working

[usertmoVyoRcvP]

My charging cradle is non responsive I tried contacting samsung support many times to no avail they could not help with my issue they sent me to a repair shop couldn't help me there either so any suggestions on what to do or just take the loss an move on honestly very disappointed with what "help" they gave me 

[user_ams007]

I'm sorry that you are experiencing problems with your Earbuds, Please contact Samsung Support directly to see if they are covered by the Warranty, Make sure you explain everything to Them, and hopefully, they can assist you
The Samsung Support number is
+1 800-726-7864

You can also try chatting with them

[usertmoVyoRcvP]

Tried all that still didn't work they keep sending me to samsung care + but they can't do anything since it's still under warranty

[user_ams007]

Try calling back in a request for a warranty claim, which is different from Samsung Care. They should be covered under the Warranty

[JollyCello]

@usertmoVyoRcvP not good at all! 

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We understand how upsetting it is that the charging cradle is non-responsive. 

The community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.

That being said, as a moderator, I’m happy to provide you with any guidance and assistance were needed! Please send a private message with the serial number of the left earbud or charging cradle, and any ticket numbers you may have, so we may look into this further.