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Original topic:

Earbud case melted after being charged with type C plug

(Topic created: 08-07-2023 08:05 PM)
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useriiaULjKy8A
Constellation
Options
Galaxy Buds
Very sad to know my case melted around the charging port using a USB type C charged with no brick..
Now not able to charge my buds...Woe Samsung!!!!!
Way to go Samsung 

What am I to do? 
Have a pic of the damage... How to post pics, not an option...??
#earbudslivecasemetling

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

You can also send a message to the moderators, and we will be happy to set up a call back for the specialty team to reach out to you directly.

View solution in context

4 Replies
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Galaxy Buds
That is dangerous. Get in touch with Samsung customer support and tell them what happened.
JBTechfanatic
Black Hole
Options
Galaxy Buds
Can you show us a photo of what happened? What type of charger brick were you using?
Rusky73
Asteroid
Options
Galaxy Buds
Make sure you are only using Samsung charger and charge cable. Using others will damage your devices.
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

You can also send a message to the moderators, and we will be happy to set up a call back for the specialty team to reach out to you directly.