I've had these for about 4 months. Called always say my backdrop noise is super loud. Moving papers around, soft music, etc. Sometimes I also sound muffled. I only wear one at a time. This has been done day one. What is the deal?
Have you attempted to reset the buds recently?
Have you confirmed the software on the buds is up to date?
You can also try giving this troubleshooting link here a shot to see if any of these additional steps help:
If none of the troubleshooting steps work, I would recommend sending me a private message providing the following information so I can further look into this. http://bit.ly/2GGYul4