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Constellation

Earbuds Plus Caller Hears Loud Background Noise

I've had these for about 4 months. Called always say my backdrop noise is super loud. Moving papers around, soft music, etc. Sometimes I also sound muffled. I only wear one at a time. This has been done day one.  What is the deal? 

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Earbuds Plus Caller Hears Loud Background Noise

Hello,

 

Have you attempted to reset the buds recently?

 

https://www.samsung.com/us/support/answer/ANS00078085/

 

Have you confirmed the software on the buds is up to date?

 

You can also try giving this troubleshooting link here a shot to see if any of these additional steps help:

 

http://www.samsung.com/us/support/troubleshooting/TSG01111323/

 

If none of the troubleshooting steps work, I would recommend sending me a private message providing the following information so I can further look into this. http://bit.ly/2GGYul4

 

Model Number:

Serial Number:

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