Hello, I just got my Galaxy Buds 3 and it keeps disconnecting and reconnecting every 10-15 minutes. I have tried to reset the buds but nothing works. Is mine defective or something? Someone help please.
If you continue to experience the frequent disconnects, we recommend having the Buds serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
Mine do the same thing! It's like it doesn't know the lid is closed, i have to leave my Bluetooth off or it will keep reconnecting and if i want to connect all i have to do is turn on my Bluetooth i dont have to open the lid or anything just turn on Bluetooth and my buds 3 connect!? And today I went to use them and they were dead because even with my Bluetooth off i guess they sat there all night trying to connect to something i hope they can fix this with just a update because other than that they sound really good oh and my new watch ultra i love it! Much better than my watch 6classic! Haven't had any issues what's so ever!
If you continue to experience the frequent disconnects, we recommend having the Buds serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
