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Galaxy Buds Pro allergic reaction

(Topic created: 10-26-2021 01:24 AM)
JoeE2009
Constellation
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Galaxy Buds

I, like so many others, am having severe issues with my ears after wearing my Buds Pro. I awoke this morning at 3:30 with very wet ears. They also are very itchy.

This is the second time this has happened. The first time I had the same symptoms. But, after my ears began to heal, the flaking and extreme itching began. I noticed it began not long after wearing them. I discontinued use.

Last night, I wanted to try again. I wiped down the silicone tips with alcohol. I wore them for roughly 10 minutes and here we are. Wide awake on a work day with awful symptoms.

I own multiple Samsung devices. My televisions (2), 4K UHD Bluray, sound bar and surround sound, phones, tablets and I just bought the Galaxy Book Go. I love that I can connect everything. Needless to say, I am disappointed in the Buds.

What can be done to make this right? Thank you. 

1 Solution


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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Hello, I understand how concerning an allergic reaction can be. Samsung is reviewing these incidents on a case-by-case basis with our specialized team.  Our support teams are able to set up a call back with our specialized team to address this further.

In order to get this call back set up you can go a couple of different routes: 

1.) Call 1.800.726.7864 and explain the situation.

 

2.) Feel free to reach out to our Facebook and Twitter support team via Private/Direct message. 

*http://www.facebook.com/samsungsupport 

*@SamsungSupport

3.) You can PM any of our moderators by clicking the following link or clicking on any of the moderators' names and selecting the message option. http://bit.ly/2XERsky  

*Please note: We are experiencing higher than normal traffic, if you do message a moderator, we do our best to get to you in a timely manner, but we are a small team of people, and ask to please have patience with us, there may be a small delay in our replies, but we will get to you as soon as possible! 

 

When reaching out please provide the following information:

Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
Model Code of the earbuds:
Serial number of the earbuds from the bottom of the charging cradle:

Please include any photographs, or if you have sought medical attention, please have these documents available at the time our specialized team reaches out to you. 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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366 Replies
user9201js201
Astronaut
Options
Galaxy Buds
You can but hypoallergenic ear tips to replace the silicone ones that are causing the reaction
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Hello, I understand how concerning an allergic reaction can be. Samsung is reviewing these incidents on a case-by-case basis with our specialized team.  Our support teams are able to set up a call back with our specialized team to address this further.

In order to get this call back set up you can go a couple of different routes: 

1.) Call 1.800.726.7864 and explain the situation.

 

2.) Feel free to reach out to our Facebook and Twitter support team via Private/Direct message. 

*http://www.facebook.com/samsungsupport 

*@SamsungSupport

3.) You can PM any of our moderators by clicking the following link or clicking on any of the moderators' names and selecting the message option. http://bit.ly/2XERsky  

*Please note: We are experiencing higher than normal traffic, if you do message a moderator, we do our best to get to you in a timely manner, but we are a small team of people, and ask to please have patience with us, there may be a small delay in our replies, but we will get to you as soon as possible! 

 

When reaching out please provide the following information:

Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
Model Code of the earbuds:
Serial number of the earbuds from the bottom of the charging cradle:

Please include any photographs, or if you have sought medical attention, please have these documents available at the time our specialized team reaches out to you. 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

useriSZHNjZR4B
Asteroid
Options
Galaxy Buds

Has anyone got a resolution to their allergic reaction issues? Replacing with foam pads did not work for me. I have unfortunately sent my buds in to a facility in a box after calling the customer service line. It's been more than a month now and all I'm hearing back when I call to check up on my ticket is that they need to re-escalate it to corporate which I've already requested multiple times now.

SamsungQue
Honored Contributor
Options
Galaxy Buds

I can understand how frustrating this can be I will be more than happy to look into this issue further for you. Can you send me a private message using this link here? http://bit.ly/2HP0oRi Can you provide the following information?

  • First and last name
  • model number
  • serial number
  • phone number
  • full street address
  • email
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Letta0307
Galaxy
Options
Galaxy Buds
So I actually just went through this ..it took 21 day not including weekend to hear back from them I finally received my refund on the 14th
useriSZHNjZR4B
Asteroid
Options
Galaxy Buds

Pretty frustrating then. I am past 25 days now when I sent mine and was delivered to samsung on June 14th. I don't even get email notifications or phone calls from them unless I directly message so no idea what the progress is.

userCDbfU13w7a
Astronaut
Options
Galaxy Buds
  • I am experiencing an allergic reaction to my galaxy buds pro.  This is causing severe irritation to my ears that is causing my ear to itch,  scab up,  and a liquid discharge coming from my ears.  I noticed several people are experiencing the same issue.  Can something be done,  or can I get a refund for my purchase? 
DanG92263
Sun
Options
Galaxy Buds
Yes, I've seen several posts here regarding this or similar issues. Check the return policy of the seller where you purchased the buds, then contact them.
Holylove
Astronaut
Options
Galaxy Buds
May I ask how many hours did you wear them in your ears before you noticed the itching?
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