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Original topic:

Galaxy Buds Pro tips - allergic reaction

(Topic created on: 2/28/21 12:49 AM)
satcom805
Asteroid
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Galaxy Buds

Hello,

 

I just got the Galaxy Buds Pro, they seem to be causing an allergic reaction in my ear. Has anyone else had this issue? If so what can be done to keep it from happening? 

 

What are the earbuds tips made from? I believe it's the tip of the buds that are causing the problem, not bulk of the speaker housing. 

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45 Replies
EricAMG
Constellation
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Galaxy Buds
Did you fill out something on line with them I went to their Facebook page and reached out that way and someone was suppose to call me and I haven't heard nor have I received any email
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userwPE9eENLDd
Asteroid
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Galaxy Buds

I used live chat Sunday 11th.  I oformwd them of the issue and the operator said she would raise it to another department.  I asked for a ticket number and contact details should I not hear anthring in 48 hrs.  Since the  then I have received several emails from samsung and they eagerly have arranged to collect my buds tomorrow 14th with a view of have them checked and providing a Solution.

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EricAMG
Constellation
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Galaxy Buds
Wow keep me posted I guess I will try that as well
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userwPE9eENLDd
Asteroid
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Galaxy Buds

I certainly will do that

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Wonderful, please keep us posted if we can be of any further assistance in the future.


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EricAMG
Constellation
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Galaxy Buds
I just sent an message to you
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