I, like so many others, am having severe issues with my ears after wearing my Buds Pro. I awoke this morning at 3:30 with very wet ears. They also are very itchy.
This is the second time this has happened. The first time I had the same symptoms. But, after my ears began to heal, the flaking and extreme itching began. I noticed it began not long after wearing them. I discontinued use.
Last night, I wanted to try again. I wiped down the silicone tips with alcohol. I wore them for roughly 10 minutes and here we are. Wide awake on a work day with awful symptoms.
I own multiple Samsung devices. My televisions (2), 4K UHD Bluray, sound bar and surround sound, phones, tablets and I just bought the Galaxy Book Go. I love that I can connect everything. Needless to say, I am disappointed in the Buds.
sounds horrible I hope you get better soon. maybe if you tried an alternate material in the type of tips on the earbuds that might help. Hope you get better soon
I'm not a Samsung employee I am a user like yourself. I would certainly contact them and send them your medical bills for reimbursement. with a second person providing identical symptoms it sounds like there is a serious problem.
I would send them an email so you have documentation of the attempt to contact them. it might be best to call them first on their toll free number and find out who you need to send the email to. depending on how serious you are about this, you could even send them a registered letter to let them know you mean business.
I have had all the exact same issues that you have had with your Earbuds. 2 ear infections in a row. Severe leaking, crusty scabs, fluid buildup causing bad hearing loss, extreme pain. I disinfected the buds and case after the first ear infection because I was paranoid. Well after using the buds for around 20 mins my ear infection returned for a second time. I am now on my second round of antibiotics. I know it's the Earbuds. Nothing else ever comes near my ears. And the fact your symptoms are all the exact same issues I'm experiencing. I've missed 2 weeks of work. Absolute nightmare.
