I purchased a pair of Galaxy Buds Live on September 19th. Yesterday they started disconnecting/reconnecting rapidly. I was only wearing the right bud, so I put it in the case and put in the left one - same thing.
This morning, I put in the right one and all was good until a few minutes ago. It started disconnecting/reconnecting rapidly again. Again, I put it in the case (75% charge) and put in the left bud. Same thing.
How do I fix this? I bought them from a large online retailer and my return window closed 5 days ago...
Hello, We know how frustrating frequent disconnects are when you're trying to use your Buds. This article provides several troubleshooting steps, such as checking how the Buds are seated in your ears and making sure they are updated. https://www.samsung.com/us/support/troubleshooting/TSG01208805/
If you continue to experience the frequent disconnects, we recommend having the Buds serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
Hello, We know how frustrating frequent disconnects are when you're trying to use your Buds. This article provides several troubleshooting steps, such as checking how the Buds are seated in your ears and making sure they are updated. https://www.samsung.com/us/support/troubleshooting/TSG01208805/
If you continue to experience the frequent disconnects, we recommend having the Buds serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
