Original topic:

Galaxy Buds3 Audio Stutter on PC

(Topic created: 09-19-2024 04:04 AM)
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Lethiaz
Asteroid
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Galaxy Buds

Hey folks. 

Got an issue with my buds when i connect to them to my pc (w11). The connection works fine. But the Audio stutters all the time. This only happens with my Buds3 and not with my other (non) bluetooth devices. I should also mention that this only happens when i connect it to my pc. Otherwise i have no issues using it with my phone and such.

Here are some options i have already tried:
- removing and repairing my buds3
- deleting & reinstalling my bluetooth drivers, reboot
- turning off my other wireless devices
- troubleshooting audio and bluetooth on my pc

Non of the above has yield me result. Im running out of other idea's i can try. Anyone having suggestions i can try out yet?

4 Replies
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hello Lethiaz, Welcome to the Community. We understand how frustrating it is for the audio to stutter when using your buds on the pc.

Check out the solution here for some suggestions that may help: https://us.community.samsung.com/t5/Galaxy-Buds/Input-delay-on-Galaxy-Buds-on-Windows-11/m-p/2746575

Let us know if this helps.

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Lethiaz
Asteroid
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Galaxy Buds

Hey there

Thank you for reaching back to me. When i connect my earbuds to my pc i can see at as 2 devices. However both of them show audio lag when i connect to them. So unfortunatly the solutions posted in the link isnt working for me.

https://imgur.com/DUX4GSh 

 

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Lethiaz
Asteroid
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Galaxy Buds

bump*

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hello Lethiaz,

Are the Buds connected in the Galaxy Buds app on the PC? https://apps.microsoft.com/detail/9nhtlwtkfznb?hl=en-US&gl=US

Is it stuttering with all audio or when using specific apps?

Try changing the default recording device to anything other than the buds and testing the audio. Let us know if there is a difference.

We also found these steps on Microsoft's site:

  1. Disable Exclusive Mode: Settings > System > Sound > More sound settings > Playback > Properties > Advanced tab and uncheck the boxes under "Exclusive Mode" to allow applications to take exclusive control of the device.

     

  2. Reset Bluetooth Cache:

    • Open Command Prompt as an administrator and run the following commands:

      Copy Codenet stop bthserv 
      net start bthserv
    • This will reset the Bluetooth service and clear the cache. Restart your laptop afterward.

https://answers.microsoft.com/en-us/windows/forum/all/bluetooth-audio-stuttering/128d55d6-8a88-4175-...

Have you reached out to Microsoft for assistance?

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