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Gear iconx battery problem

(Topic created: 04-07-2020 09:06 PM)
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userJIcxd13r4k
Constellation
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Galaxy Buds

I have been samsung earbuds and I noticed that left earbud is discharging rapidly compared to right ear bud. Usually on a full recharge it lasts until 90 minutes but left ear bud lasts only for ~50 min . Could you please help me fix the issue?

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Are you using the original charger that came with the Gear IconX?

-If not I would recommend using the original charging cable.

 

Note: Use only Samsung-approved charging devices and accessories. Samsung accessories are designed for your device to maximize battery life. Using other accessories may void your warranty and may cause damage.

 

I would recommend trying to reset your Gear IconX. Give this link a try for steps to reset your Gear IconX: https://www.samsung.com/us/support/answer/ANS00078085/

 

Have you had a software update to your Gear IconX recently?

 

Here's some tips and precautions when charging your Gear IconX: https://www.samsung.com/us/support/answer/ANS00078081/

 

If you are still experiencing these symptoms after the troubleshooting provided, I would recommend an accessory exchange. If you are still within the exchange period you could try reaching out to the place of purchase or can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


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mchivara
Product Expert
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Galaxy Buds

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-ocurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago.

 

If you have any questions, please let us know.

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Are you using the original charger that came with the Gear IconX?

-If not I would recommend using the original charging cable.

 

Note: Use only Samsung-approved charging devices and accessories. Samsung accessories are designed for your device to maximize battery life. Using other accessories may void your warranty and may cause damage.

 

I would recommend trying to reset your Gear IconX. Give this link a try for steps to reset your Gear IconX: https://www.samsung.com/us/support/answer/ANS00078085/

 

Have you had a software update to your Gear IconX recently?

 

Here's some tips and precautions when charging your Gear IconX: https://www.samsung.com/us/support/answer/ANS00078081/

 

If you are still experiencing these symptoms after the troubleshooting provided, I would recommend an accessory exchange. If you are still within the exchange period you could try reaching out to the place of purchase or can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Xavier_A
Product Expert
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Galaxy Buds

Okay for this type of issue , You are going to have to ship it out for service. For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. They will provide you with a UPS shipping label and will give you all of the instructions.

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