Left in ear sensor not working in galaxy buds2 pro.

[SirAlucard]

I'm having issues with my left ear bud not detecting when it's in my ear. If I take the buds out and put my finger over the right sensor it works fine, if I place it over the left sensor it doesn't do anything. Music will still play out of it, and touch controls have been tested to work using diagnosis, but that's it. Any ideas?

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand your concern with you Galaxy Buds 2 pro sensor not working, and I would be happy to assist you further. I would recommend resetting your buds as this will set your buds back to factory default. Give this link a try to reset your Galaxy Buds 2 pro: https://www.samsung.com/us/support/troubleshooting/TSG01218103/

If you have tried resetting your buds and are still experiencing these symptoms, I would recommend a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html