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Pro Buds 2 making noise like they do not recognize they are inserted

(Topic created: 01-03-2024 03:59 AM)
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Galaxy Buds

I am having trouble with my Pro buds 2. While wearing them they keep making the connection noise over and over. Its almost like the buds dont recongnize they are in my ears. When watching a movie on my samsung phone and wearing the buds they will constantly play that noise like its connected or unconnected and it makes the movie pause over and over. Has anyone else experienced this? I have unpaired and paired the pro buds. i have checked the wearable app to make sure my buds fit correctly in my ears and i still keep having connection issues. Any suggestions?

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Samsung_Moderator
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Galaxy Buds

Hello, Welcome to the Community. We understand how frustrating it is to have a noise interrupting your streaming services. There are some steps to try to get them working, in addition to making sure they are worn properly.

1. Make sure the Buds are cleaned. Dust and debris can prevent the Buds from detecting they have been properly inserted. https://www.samsung.com/us/support/answer/ANS00086123/

2. Check to see if you have In-ear detection turned on. https://www.samsung.com/uk/support/mobile-devices/how-to-use-in-ear-or-wear-detection-on-galaxy-buds...

3. Reset the Buds. https://www.samsung.com/us/support/troubleshooting/TSG01218103/

4. Check to see if the Buds are overheating. https://www.samsung.com/us/support/troubleshooting/TSG01208811

If you continue to experience the connection noise after completing the troubleshooting, service is recommended for the Buds. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support by calling 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello, Welcome to the Community. We understand how frustrating it is to have a noise interrupting your streaming services. There are some steps to try to get them working, in addition to making sure they are worn properly.

1. Make sure the Buds are cleaned. Dust and debris can prevent the Buds from detecting they have been properly inserted. https://www.samsung.com/us/support/answer/ANS00086123/

2. Check to see if you have In-ear detection turned on. https://www.samsung.com/uk/support/mobile-devices/how-to-use-in-ear-or-wear-detection-on-galaxy-buds...

3. Reset the Buds. https://www.samsung.com/us/support/troubleshooting/TSG01218103/

4. Check to see if the Buds are overheating. https://www.samsung.com/us/support/troubleshooting/TSG01208811

If you continue to experience the connection noise after completing the troubleshooting, service is recommended for the Buds. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support by calling 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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