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Ringing after hanging up

(Topic created: 03-13-2024 01:25 PM)
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Cianbrooke
Astronaut
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Galaxy Buds
Pairing Galaxy Buds with an S24. After disconnecting a call, the buds ring like a call is incoming. Nothing shows on the phone or background apps. I have to hang up the buds in the case to stop the ringing. I've let the ringing go as long as 4 minutes with out change.

Anyone have thoughts about the cause? Batteries fully charged, software updated, etc... The obvious stuff I think is done. 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hello Cianbrooke, Welcome to the Community. We understand how frustrating a ringing sound can be after ending calls.

You can try resetting the Buds using these steps: https://www.samsung.com/us/support/troubleshooting/TSG01218103/

If the Buds continue ringing after ending a call, it is recommended to have the Buds serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello Cianbrooke, Welcome to the Community. We understand how frustrating a ringing sound can be after ending calls.

You can try resetting the Buds using these steps: https://www.samsung.com/us/support/troubleshooting/TSG01218103/

If the Buds continue ringing after ending a call, it is recommended to have the Buds serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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