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Samsung Live Buds - New Android Update - Do Not Disturb mode

(Topic created: 12-12-2022 11:06 AM)
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A71User100
Constellation
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Galaxy Buds
The new Android Update is full of bugs. The most annoying one is that when I'm on Do Not Disturb mode using my Samsung Live Buds, if I receive a call, the volume shoots up to 100% but sounds lower quality. So whatever I'm currently listening to sounds sharp at 100%.

Very annoying, I've tried most basic settings. Any insight as to how I can fix this?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Thank you for reaching out. I can certainly understand your concern with the Do Not disturb, not functioning as expected and I would be happy to look into this further for you. Studying the night before an exam? A distraction is the last thing you need. Don’t let anything pull your focus with Do not disturb. It mutes all alerts on your phone when you really need some peace and quiet. You can also set Do not disturb to turn on or off automatically at scheduled times. Of course, you can always set certain alerts as exceptions, so you don’t miss an important call. Give the set exceptions option a try to resolve the symptoms you are experiencing: https://www.samsung.com/us/support/answer/ANS00077281/

 

The next step would be trying to clear the cache partition on your device.

 

If you have tried the troubleshooting steps and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

 

If you are out of warranty please contact our customer service team directly at 1-800-726-7864 for further assistance.

 

For international device, please contact a support team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html

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3 Replies
KennewickMan
Black Hole
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Galaxy Buds
For those having bug issues after updating to One UI 5.0 (Android 13), if you haven't already done so, please try to clear the phone cache and run the repair apps option thru recovery mode. 
 
To get to recovery mode: 
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously 
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) 
- Use power button to select. 
 
**I personally do this 3 times**
 
- Run the repair apps option and your device will restart. 
 
This usually fixes bugs after updates. NOT GUARANTEED, but worth trying! 
 
LMK if this has helped you! 

 

 
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Dmoore39
Comet
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Galaxy Buds
I'm listening to music on YouTube music and when I get a call it lowers my volume down until the call goes away so what's the point of "do not disturb"??
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Thank you for reaching out. I can certainly understand your concern with the Do Not disturb, not functioning as expected and I would be happy to look into this further for you. Studying the night before an exam? A distraction is the last thing you need. Don’t let anything pull your focus with Do not disturb. It mutes all alerts on your phone when you really need some peace and quiet. You can also set Do not disturb to turn on or off automatically at scheduled times. Of course, you can always set certain alerts as exceptions, so you don’t miss an important call. Give the set exceptions option a try to resolve the symptoms you are experiencing: https://www.samsung.com/us/support/answer/ANS00077281/

 

The next step would be trying to clear the cache partition on your device.

 

If you have tried the troubleshooting steps and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

 

If you are out of warranty please contact our customer service team directly at 1-800-726-7864 for further assistance.

 

For international device, please contact a support team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html

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