Original topic:

Samsung galaxy buds pro 2 sound issues

(Topic created: 03-29-2024 10:54 AM)
Galaxy Buds
Is anybody else having issues with the sound on thier Samsung buds Pro 2? They used to have amazing bass, and the sound quality was amazing, but now I only hear that quality when it's set to sound canceling mode, when I turn it to off, the sound is so flat and does not have extra bass and quality is used to.

I went back to my original galaxy buds from 2019, and they sound so much better 🥺 unless I have the pros in sound canceling mode. 

I even tired to play around with the dolby settings and it still sounds sooooo flat when I don't have the sound canceling active.... 

Samsung can you please make the buds Pro 2 sound good again?? An update seemed to mess this up. 
1 Reply
Community Manager
Community Manager
Galaxy Buds

Hi, Welcome to the Community, and thanks for reaching out. We know how frustrating it is to not be able to fully experience the sounds when using the Buds.

Give these links a try for some troubleshooting steps to resolve the volume concerns you are experiencing: Low or poor audio quality on your Samsung earbuds and Phone displays volume limit reached message.

If you are still experiencing these symptoms after the troubleshooting provided, I would recommend a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html