Why don't my galaxy buds 3 pro not work after calling

[IIto]

I've been using my Galaxy buds for a month now and I always come across the same problem whenever I call anyone or use a game that uses calls the whole audio stops working. The only thing that "works" is if I restart my phone.

[Samsung_Moderator · Accepted solution]

Hello IIto, Welcome to the Community. We understand how frustrating it is for the earbuds to not work after calls.

Are you able to test the phone with another pair of Bluetooth headphones (any brand) to see if it is the phone or the earbuds experiencing the issue?

Some troubleshooting you can try, in addition to testing other Bluetooth devices, are as follows:

1. Check to see if the phone (and apps) and Buds 3 Pro are fully updated.

2. Try resetting the earbuds. https://www.samsung.com/us/support/troubleshooting/TSG01218103

3. Try resetting the Bluetooth settings. (This will remove any Bluetooth or Wi-Fi devices you have connected to, and you will need to reconnect.) On a Samsung phone - Phone Settings>General Management>Reset>Reset Wi-Fi and Bluetooth Settings

We also recommend submitting an error report to provide the information to Samsung. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

If you continue to lose audio after calls, we recommend having the earbuds serviced. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.