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Original topic:

"the device you selected isn't registered" smartthings find

(Topic created: 07-19-2024 02:11 AM)
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refractedReflex
Constellation
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Galaxy Buds
I recently got the Samsung Galaxy Buds 2 Pro. When I select the find my device feature in the app, I get a message saying "the device you selected isn't registered to your Samsung account"

UPDATE:
After some searching, I found a post that said this can occur if your region/country setting in your Samsung account is incorrect. I updated the setting in my Samsung profile and I was finally able to see both the left and right earbud. WARNING: Doing this will apparently reset some things in your account, such as your SmartThings devices (e.g. Smart Tags)

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refractedReflex
Constellation
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Galaxy Buds
I am using the SmartThings app on an S22+. The phone is logged in to the Samsung account. PS: I managed to resolve the issue and updated the question accordingly.

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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Buds

@refractedReflex That's odd. Which app are you using for Find my device?

Is your phone logged into the same Samsung account that you used for your devices?

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refractedReflex
Constellation
Options
Galaxy Buds
I am using the SmartThings app on an S22+. The phone is logged in to the Samsung account. PS: I managed to resolve the issue and updated the question accordingly.