Left buds audio issue on galaxy buds 3 pro

[panda216]

I just got my buds in today, but is anyone having issues wirh their buds audio? 

My left bud seems very muted and unclear compared to my right ones where it's crystal clear.

[TipsyTrex · Accepted solution]

There has been a production halt on them due to qa issues, see if you can get them exchanged

[Samsung_Moderator]

Hello panda216, Welcome to the Community. We understand the concern with the difference in audio from the left and right earbuds.

Are you using the Active Noise Cancelling feature with the earbuds?

a. Open the Wear / Wearable app
b. Under “noise controls,” slide buds icon to the left to Active Noise Cancelling

You can also try the troubleshooting here: https://www.samsung.com/us/support/troubleshooting/TSG01111323/ 

If this does not help, the earbuds will need to be serviced.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html