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Original topic:

Bluetooth keeps disconnecting and reconnecting

(Topic created: 01-09-2023 06:31 AM)
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travisb
Astronaut
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Galaxy Fold
My Galaxy Zfold 3 began to disconnect and reconnect bluetooth over and over. It began with a software update, I took it to a repair center and they didn't tell me what they did, it stopped. Downloaded new software update last night and problem started again. Very annoying. 
 
Does anyone know how to fix this?
 

 

 

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Fold

Hello, We understand how frustrating it is for the Bluetooth to continuously connect and disconnect. A couple of things we recommend after updating your phone is to clear the cache partition and repair the apps through the recovery menu.

To get to recovery mode: 
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously 
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) 
- Use power button to select. 
- Run the repair apps option and your device will restart.
If the Bluetooth continues to connect and disconnect, then try resetting the network settings.
  1. From the home screen, swipe up to open the menu.
  2. Tap Settings.
  3. Tap General management.
  4. Tap Reset.
  5. Tap Reset network settings.
  6. Tap Reset settings.
  7. Tap Reset.. After the network settings on your Samsung phone have been reset, you might have to reconfigure certain settings, such as Wi-Fi.

A third step to try is testing the phone in Safe Mode to see if an app is interfering with the Bluetooth connection. https://www.samsung.com/us/support/answer/ANS00062983/

As a final step, perform a complete backup and factory reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029/

If the phone is unable to maintain a Bluetooth connection after all troubleshooting is complete, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or contact customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Hello, We understand how frustrating it is for the Bluetooth to continuously connect and disconnect. A couple of things we recommend after updating your phone is to clear the cache partition and repair the apps through the recovery menu.

To get to recovery mode: 
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously 
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) 
- Use power button to select. 
- Run the repair apps option and your device will restart.
If the Bluetooth continues to connect and disconnect, then try resetting the network settings.
  1. From the home screen, swipe up to open the menu.
  2. Tap Settings.
  3. Tap General management.
  4. Tap Reset.
  5. Tap Reset network settings.
  6. Tap Reset settings.
  7. Tap Reset.. After the network settings on your Samsung phone have been reset, you might have to reconfigure certain settings, such as Wi-Fi.

A third step to try is testing the phone in Safe Mode to see if an app is interfering with the Bluetooth connection. https://www.samsung.com/us/support/answer/ANS00062983/

As a final step, perform a complete backup and factory reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029/

If the phone is unable to maintain a Bluetooth connection after all troubleshooting is complete, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or contact customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html