Calls going straight to Voicemail Note 9

[5killabees]

Is anyone else having troble with calls going straight to voice mail? I have had my sim switched out and it still is happening.

[Silverfireblade]

Try Verizon tmobile might suck in your area.

[userTkQiJrbSuK]

This is happening for me too frequently and I'm in NZ, so this is a global problem

[98 SNAKE EATER]

This is actually one of the reasons why I ordered a new Note 9 to replace my current Note 4 Edge (this and horrible reception during calls)

I really hope this isn’t an issue with the new phone

[userTkQiJrbSuK]

If you mean call quality during calls, then its fine so long as it's not between the Samsung and an iPhone as then it's just terrible. Of course that's a known issue that no one seems to talk about.

I do find it depressing that you buy the flagship phone from Samsung and it fails to perform it's most basic function as a phone.

[userNjeAFJm0Sh]

I called Verizon, my carrier, because I was having the same problem.  They ran a diagnostic and everything was functioning properly.  They had me dial *73 to remove call forwarding which my account said was not active.  After dialing *73 (you will hear a few beeps and then be disconnected) the calls are no longer forwarding to voice mail. I am sure if this works for all carriers.  You may want to give it a try.

[Wicked68]

Go into Settings in the phone dialer and make sure the option to forward calls to voicemail is not turned on

[userTkQiJrbSuK]

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@Wicked68 wrote:

Go into Settings in the phone dialer and make sure the option to forward calls to voicemail is not turned on

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It's not any obvious thing like that, there are no settings making this happen, it's a fundamental bug with the note 9.

[uservupKGLqFlG]

Perhaps will be fixed w/update

[userkwFEJGgdkX]

This has been an ongoing issue for me also. New SIM installed and is not any better. Has anyone contacted Samsung ? I'm going to try and call tech support. 

[userHmqkCVyz6G · Accepted solution]

This worked perfectly on my wife's Note 9 with T-Mobile.  Go to Call Settings -> More Settings -> Call Forwarding.  Make sure that the first option, "Always forward" shows "Turned off".