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‎11-23-2019 07:11 AM (Last edited ‎05-20-2020 03:24 PM by SamsungJoJo ) in
Galaxy Note PhonesI have had my Note 10+ for about 3 weeks now. Babied it. Haven't dropped it once. But I've been noticing scratches that are bugging out the pixels starting to appear? Why is this?
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‎11-23-2019 08:10 AM (Last edited ‎05-20-2020 03:25 PM by SamsungJoJo ) in
Galaxy Note PhonesNormal or light scratches wouldn't affect the screen itself (the pixels) you might have dropped something on the screen or something hit it while it was in your pocket. I bought the tab s5e and the screen seemed to scratch really easily so I bought a screen protector right away. If it's a defective screen try taking it to your carrier and asking for a replacement if you have insurance.or you can try calling Samsung customer service there's a chance they could send you a replacement phone but it'll take about a month.
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‎11-23-2019 07:15 AM (Last edited ‎05-20-2020 03:24 PM by SamsungJoJo ) in
Galaxy Note PhonesAre there scratches on the screen?
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‎11-23-2019 07:15 AM (Last edited ‎05-20-2020 03:25 PM by SamsungJoJo ) in
Galaxy Note PhonesYeah, but my question is how did they appear and where did they come from? I've had it in my pocket alot but I haven't dropped it once, or put the screen facing down on a table, always facing up.
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‎11-23-2019 07:22 AM (Last edited ‎05-20-2020 03:25 PM by SamsungJoJo ) in
Galaxy Note PhonesObviously from his description, there are...
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‎11-23-2019 07:23 AM (Last edited ‎05-20-2020 03:25 PM by SamsungJoJo ) in
Galaxy Note PhonesNote: These never appeared on my S8+. Is this model a defect?
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‎11-23-2019 08:06 AM (Last edited ‎05-20-2020 03:25 PM by SamsungJoJo ) in
Galaxy Note PhonesNormal scratches or micro scratches wouldn't affect
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‎11-23-2019 08:10 AM (Last edited ‎05-20-2020 03:25 PM by SamsungJoJo ) in
Galaxy Note PhonesNormal or light scratches wouldn't affect the screen itself (the pixels) you might have dropped something on the screen or something hit it while it was in your pocket. I bought the tab s5e and the screen seemed to scratch really easily so I bought a screen protector right away. If it's a defective screen try taking it to your carrier and asking for a replacement if you have insurance.or you can try calling Samsung customer service there's a chance they could send you a replacement phone but it'll take about a month.