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Original topic:

My Galaxy Note 20 Ultra is rebooting itself over and over and it doesn't start.

(Topic created: 05-18-2022 10:09 AM)
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Joaa
Constellation
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Galaxy Note Phones
My Galaxy Note 20 Ultra is rebooting itself over and over and it doesn't start. It shows only Android Recovery screen which give 3 options. 
1. Try again (it keeps rebooting itself). 
2. Erase app data. 
3. Power off (keeps rebooting) 
4. View rescue log. 
I can't afford loosing my data. So I'd be glad to receive any suggestions on how to fix this issue. Thank you

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Note Phones

Hello, We understand how frustrating it is for the phone to randomly restart itself. 

I would try wiping the cache partition on your device and see if that helps any.

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001475 

If the phone continues to restart randomly, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

View solution in context

5 Replies
userKYmtKmz7lk
Constellation
Options
Galaxy Note Phones
, b
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wow10
Galaxy
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Galaxy Note Phones
Partial clear cache,maybe
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Charkatak
Honored Contributor
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Galaxy Note Phones
Have you had a backup enabled before issue started happening?

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Joaa
Constellation
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Galaxy Note Phones
Nop.
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello, We understand how frustrating it is for the phone to randomly restart itself. 

I would try wiping the cache partition on your device and see if that helps any.

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001475 

If the phone continues to restart randomly, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html