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My note 9 is stuck on android recovery I’ve tried all the options except factory reset or wipe data

(Topic created: 10-12-2022 05:38 AM)
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Sigurd81
Astronaut
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Galaxy Note Phones

At the bottom ofThe screen it says #reboot recovery cause is [system_server 12779 recovery system rescue party]#.   reason is [rescue party]#.  supported API 3

I have tried everything so far except for factory reset or wiping all the data please help

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Note Phones

Hello, We understand the disappointment of the phone being stuck in recovery mode. Have you tried doing a fore restart using these steps?

Press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.

If the phone does not restart using this method, a factory reset would be recommended. 

If the phone does not recover after the factory reset, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello, We understand the disappointment of the phone being stuck in recovery mode. Have you tried doing a fore restart using these steps?

Press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.

If the phone does not restart using this method, a factory reset would be recommended. 

If the phone does not recover after the factory reset, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html