Note10+ Alarm not working

[patb63]

Hey all. New to Android and went full-in with Note10+. I like it, but for the past two weeks, my Clock alarm will not sound. The app opens at the appropriate alarm time, the phone vibrates one time and that's it. It does it for all three snooze times, with no sound ever. Before all the questions, here's what I can say:

• It worked correctly for the first week or so that I had the phone
• Sound is turned on
• All other notifications and sounds are working correctly
• Per Samsung Chat, I reset the phone, created an alarm for two minutes later and it worked; the next morning it didn't
• I have deleted the alarms and recreated them; still not working

Any and all help would be appreciated.

Thanks

[Charkatak]

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@patb63 wrote:

Hey all. New to Android and went full-in with Note10+. I like it, but for the past two weeks, my Clock alarm will not sound. The app opens at the appropriate alarm time, the phone vibrates one time and that's it. It does it for all three snooze times, with no sound ever. Before all the questions, here's what I can say:

• It worked correctly for the first week or so that I had the phone
• Sound is turned on
• All other notifications and sounds are working correctly
• Per Samsung Chat, I reset the phone, created an alarm for two minutes later and it worked; the next morning it didn't
• I have deleted the alarms and recreated them; still not working

Any and all help would be appreciated.

Thanks

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Does your phone enter into Do not disturb overnight?  Maybe you have an app that prevents or changes settings?

[patb63]

Again, I am new to the Android system. My settings say that my phone is not in "Do Not Disturb" mode and I hear other notifications (email, etc.) throughout the night. Also, how can I check whether another app is causing this? Uninstall one app at a time to check and see?

[Charkatak]

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@patb63 wrote:

Again, I am new to the Android system. My settings say that my phone is not in "Do Not Disturb" mode and I hear other notifications (email, etc.) throughout the night. Also, how can I check whether another app is causing this? Uninstall one app at a time to check and see?

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So you mentioned that the aparm worked for a week then stopped.  So in that time, what app did you install or any settings you have changed?

So in the clock app, you set the alarm, then you can change alarm sound, give name to your alarm and so on.  When you tap on Alarm sound, it shows: Bixby alarm and then another option is to use Ringtone and at the bottom there is volume slider

[patb63]

I installed multiple apps.

Yes, the Alarm sound is as you describe. Volume slider is at roughly 80%. I have tried several different sounds and vibration combinations to try to get the Alarm to sound, but none of them have worked.

[SamsungAdam]

Do you have auto-restart turned on in your settings? Have you tried wiping the cache partition on your device? If you put your device in safe mode and test your alarm do you experience these symptoms?

[patb63]

I turned on auto-restart after this issue started occurring.

I don't know how to wipe the cache partition, but I have used the auto optimization feature regularly.

Have not tried safe mode, but I will once I figure out how to put the phone into it.

Thanks for the reply.

[SamsungAdam]

Thank you for following up. To put your device in safe mode, press the power button and volume down as you would to turn off the device, when you see the power off option, press and hold on power off until you see the option for safe mode, then tap on safe mode.

To wipe the cache partition on your device, fully power the phone off, then press the power button and the volume up key to enter android recovery mode, use the volume keys to scroll to wipe cache partition and press the power button. Once that's complete choose the option to reboot now.

[patb63]

Thank you for the info. I have wiped the cache and created an alarm for in the morning. We'll see if that works.

[SamsungAdam]

Wonderful! Please keep us posted if you need any further assistance.