Well has to be a software issue I have been trying several different things and I have found if I change to "pro mode" zoom works perfectly no issues but in normal mode it won't zoom past 1.9 x
Hello, We understand how frustrating it is when your camera is not working properly. Here are some troubleshooting steps that may help, including resetting the camera app, testing the camera while in Safe Mode, and lastly, a factory reset. https://www.samsung.com/us/support/troubleshooting/TSG01001329/
If you are still unable to use the 1.9 zoom, then it is recommended to have the phone evaluated by an authorized technician.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
