Unable to unlock Note 20 with Verizon

[Lynnette2025]

I need someone to tell me what to do. I got a Samsung Galaxy Note 20 from Verizon in Chester, Illinois. I put a large down payment on it and I was making my payments according to the contract. I had almost paid my phone completely off but the worker who sold me the phone broke the contract by trying to make me pay a large amount and I told him no. So he cancelled the contract and after a few months he sold the remainder of the bill, which wasn't much, to a bill collector for 1200.00. About a year later I went in to Verizon to discuss it because I have to have a phone due to illness and they went into the computer and saw where the worker did illegal activity with my account and they told me he was terminated shortly thereafter. And according to Verizon, they said I don't owe anything because their worker broke the contract. But Verizon nor the agency who bought my bill will not unlock my phone! What can I do about this?

[Srb79]

This is question for Verizon, not sure what do you expect to get from Samsung forum

[Lynnette2025]

I talked to Verizon, they did nothing

[patriciostarr]

I dont know if you can unlock a verizon device. Contact them again and speak with a super visor and if you tell them that you are going to a different carrier they should help you

[Lynnette2025]

I did that. Not only that but I've had friends and family talk to them as well because I have to have my phone and they just apologize and say there's nothing they can do.

[patriciostarr]

Why dont you switch to a different carrier?

[Lynnette2025]

I'm trying to keep my phone because it's paid for and I don't want to create another bill.

[patriciostarr]

I understand but idk if verizon can be unlocked

[Lynnette2025]

I honestly don't think it can either. I was hoping someone had an answer.

[patriciostarr]

According to google your device can be unlocked by verizon after 60 days if your account is clear.