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‎06-16-2023 05:59 PM (Last edited ‎11-26-2023 05:59 PM by SamsungChelsea ) in
Galaxy Note PhonesAfter the most recent June update my Note 20 has had serious screen issues. There is a white line down the center of the screen and in dark mode the screen has a strobe effect to it, which could put some one in a seizure.
Solved! Go to Solution.
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‎06-16-2023 08:26 PM in
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‎06-17-2023 10:32 AM in
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‎06-19-2023 07:38 AM in
Galaxy Note PhonesHello, Welcome to the Community. We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/
This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/
When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/