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08-12-2024 06:47 AM in
Galaxy RingSolved! Go to Solution.
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08-12-2024 12:05 PM (Last edited 08-12-2024 12:40 PM ) in
Galaxy RingHello, Debkaz.
I would recommend making sure that your ring is fitting properly on your hand. (https://www.samsung.com/us/support/answer/ANS10003279) It shouldn't slide around easily, as this will lead to inaccurate readings. Also, make sure that your Galaxay Wearables app is completely up to date. To do this:
1. Launch the Galaxy Wearable app on your mobile device.
2. Tap Home → About watch → Update watch software → Update now.
3. Tap DOWNLOAD and install the latest software version on your mobile device.
4. Read the on-screen information and tap INSTALL NOW. The Galaxy Watch Active will copy the updated software from your mobile device and restart.
If it is still not working after checking these things, you should speak with our Samsung Health team to identify where the symptoms derive. Please call 1-855-795-0509