Samsung Health unable to link Health Records

[shafou]

I am unable to link my health system records in the Samsung Health app despite it being listed. I have confirmed that all information matches letter for letter including case. I reached out to chat support, they were unable to assist

[GaryB82]

This may be a bug not allowing you to link them since this is a new feature that was just added to the Samsung Health app I would suggest giving it sometime and trying again at a later date 

[shafou]

I figured as much! Last time they gave me a phone number to a specialized team to reach out to but they deleted my post shortly after, before I was able to call

[GaryB82 · Accepted solution]

Make sure you are following these steps: https://www.samsung.com/us/support/answer/ANS10003847/ 

If you use the link below and scroll all the way down to the bottom you can try the 1 on 1 inquiry see if they maybe able to help 

If you have any queries regarding the Samsung Health Application please contact us at 1-855-795-0509.

https://www.samsung.com/us/support/owners/app/samsung-health