Samsung does not provide global warranty for Ring

[Rassilon7]

Hi,

I have been using Samsung ring for 6 months without issue. 2 weeks ago I started noticing that the battery life had gone from 5 days to about 20 hours. I reset the ring back to factory settings, but the problem persisted. Finally I checked the forum and saw that the only way forward was to return to a service centre. 

I bought the Ring through Amazon and had it shipped to Macau, but now I have been told that the Ring is not covered under global warranty. Samsung were happy to sell and ship the Ring to me outside of the US, but they now won't support the device. The Ring is a wearable, it is meant to be worn and travel with the user. Why shouldn't it be covered by global warranty. 

This is obviously a defect in the rings design and I am very disappointed that Samsung isn't looking after its customers. 

[3Fees]

A seller representation. Contact the BBB about the seller representation and seller using Samsung name and the warranty issue.

Cheers
3Fees

[SamsungModerator1 · Accepted solution]

Thank you for reaching out. I can certainly understand your frustration with not being able to get your Galaxy Ring cover under warranty. However, per our Warranty Website for US products: Samsung limits service for smartphones, tablets, and wearable devices to the country where the product was first sold.

However, if you need service for a Samsung smartphone, tablet, or wearable device purchased in a country other than the country in which you intend to have your device repaired. Please use this link for additional warranty on US products: https://www.samsung.com/us/support/warranty/

We would be able to repair your ring, but you would be responsible for the cost of shipping the item to the US for repair as well as having a US address for the ring to be returned to upon completion of the repair. If you are interested in setting your device up for service, I would recommend contacting our customer service team directly at 1-800-726-7864 for further assistance.