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4 weeks ago
(Last edited
3 hours ago
by
SamsungJoJo
) in
Please help. Have had an S21 Ultra for 2.5+ years; Verizon FIOS 5G internet and cell service. for over 10 years, no problems.
Beginning around January, calls digitize and/or cut out; some calls don't ring or indicate missed call - in exact location as other calls coming in or getting to VM within minutes. Sometimes there is no outgoing message on my VM. Sometimes the VM doesn't appear for hours or even days. Problems are sporadic but very frequent.
Primarily used WiFI as my home is brick. One suggested solution was using cellular w a signal booster; 3 strong towers within 3 miles; no change. Esim has been reset several times. Verizon said it must be phone, 12 days ago I bought an S24. Exact same issues.
Both WiFi and cellular have very strong signals within house; none of these issues happen if I am out in car or other locations. Please, please help!
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4 weeks ago (Last edited 4 weeks ago ) in
Galaxy S Phones- Mark as New
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3 weeks ago in
Galaxy S PhonesThank you, I have transferred between wifi and cellular many times to see what impact there may be, and there is none.
I appreciate your contribution!
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2 weeks ago in
Galaxy S PhonesA great suggestion turning off your WiFi. We're glad you were able to test that. Based on the information provided. If calls are dropping only in specific locations, I recommend contacting your carrier again for details about their coverage and about replacing your SIM card. Make sure your phone is up to date. If you have done the 2 suggested tips. Try putting your phone is Safe Mode and testing it out for a few days. It is possible a 3rd party app could be causing glitches. For details on how to put your phone is Safe Mode, follow the link below.
http://www.samsung.com/us/support/troubleshooting/TSG01001240/#reboot-the-phone-or-tablet-in-safe-mo...
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