Contact names not showing up on incoming calls

[userWb4WZNe8w5]

I have a galaxy s8 plus. When I receive incoming calls from a contact in my phone book only their number displays. But when I go in my recent calls both their name and number is there. Like most people I don't know everyone's phone number so when people are calling me, I don't know who they are until after I miss it. I've already tried restarting my phone. No luck And I checked for a software update. It's up to date.

[userbCwOCovY1N]

Thanks for helping! Mine is working now.

[userd8zhHlFfR4]

What did you do?

[J0kerassassin]

I believe in a previous post a few people were saying that it was a Samsung issue that they are still trying to fix.

[SamsungRei · Accepted solution]

Hey guys,

Go to your Settings>Applications>Search for an application called "Call Protect".

When you open it, select Force stop.

[userr4FWAxB1od]

That worked! Thank you

[usernYyVCHEaff]

I am having the same issue, and that did not fix it. I also have ATT. 

[paredman]

I was going to disable AT&T Call Protect, but it was already disabled, so I enabled it and that fixed the problem for me. I also have AT&T. I'm not sure what to do if you force stopped it as suggested and it didn't work. Maybe try enabling it again and rebooting your phone. Hope that works for you.

[userJO1mUYdzBg]

I was able to locate app and disable it. 

[userv9SndjnRlJ]

Go to play store and uninstall at&t call protector

[user4XNRaOHXmU]

I'm not showing a AT & T call protect☹🤔